Application Management Services for the management and maintenance of SAP applications
Application Management Services (AMS) is the IT service designed for companies that need to delegate routine maintenance activities, allowing them to focus their resources on strategic projects and high-value initiatives.
Dedicated AMS team — ITIL-certified service managers, experienced consultants and specialized developers
Trouble ticketing system — every intervention is tracked and monitored
Dedicated competence unit — each ticket is handled by the most qualified professionals
Service Level Agreements — guaranteed response times and service quality
Sydea provides a highly qualified internal AMS team, composed of ITIL-certified service managers, experienced consultants, and specialized developers, who predominantly work remotely.
This team ensures efficient and timely request management through a trouble ticketing system, which tracks and monitors every intervention.
Each ticket is carefully analyzed and assigned to a dedicated competence unit, ensuring that the request is handled by the most qualified professionals. When required, we apply and adhere to Service Level Agreements (SLAs) to guarantee response times and service quality.
Additionally, our AMS offering goes beyond basic maintenance, providing continuous monitoring, performance optimization, and proactive issue resolution to enhance system stability and efficiency. By leveraging Sydea’s AMS services, companies can reduce operational risks, improve system reliability, and free up internal resources for innovation and business growth.
Frequently asked questions
A dedicated ITIL-certified team, a trouble ticketing system, a dedicated competence unit per ticket, and Service Level Agreements.
Through a trouble ticketing system that tracks and monitors every intervention.
Yes, when required, Service Level Agreements (SLAs) are applied to guarantee response times and service quality.
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